Company Performance Metrics
Established in 2007, STEM has developed into a global business spanning 35 countries worldwide, working for 18 of the top 20 largest pharmaceutical companies. Offering a unique ‘audit’ service which can be applied to a pharmaceutical company’s marketing, medical, market access or account management functions, STEM has fast become an essential and
vital tool enabling operational insight. In 2016 STEM was awarded the Queen’s Award for Enterprise in International Trade.
In terms of commercial performance, STEM has grown rapidly since incorporation. During this time, the company’s strategy has been four fold; repeat business, geographic penetration, portfolio penetration and service extension.
STEM has built a database which is now regarded as the industry standard globally, made up of more than 30,000 customer facing staff and 150,000 customer interactions which are benchmarked against more than 100 KPIs to drive field teams’ performance interactions.
