Overview

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Total Equity Funding
$17.63M in 3 Rounds from 10 Investors
Most Recent Funding
$12M Series B on January 20, 2015
Headquarters:
San Francisco, California
Description:
Sparkcentral empowers brands to deliver customer service via social channels like Twitter, Facebook, Instagram, Messenger, and WeChat.
Founders:
,
Categories:
Social Media, SaaS, Apps, Enterprise Software, Customer Service
Website:
http://www.sparkcentral.com
Social:

Company Details

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Consumers today engage with brands and companies on social channels by sending tweets and messages stating their customer service needs openly and publicly. Many companies choose to respond to these consumers via the same channels in order to address their concerns. The Sparkcentral Platform helps customer support teams manage large volumes of social inquiries in a streamlined and efficient manner. The platform pulls in the messages from these social channels and presents them to customer care teams via a secure agent console that automatically assigns the messages to the first available agent. Sparkcentral’s client roster includes Delta Air Lines, Emirates, Netflix, Nordstrom, Dropbox, Uber and T-Mobile. To learn more, visit www.sparkcentral.com

The company’s client portfolio includes Uber, Dropbox, Delta Air Lines, Netflix, Jetblue, Discover, Nordstrom, and many others.

Formerly known as TwitSpark, Sparkcentral was incorporated in 2012 and is based in San Francisco, California.

Funding Rounds (3) - $17.63M

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DateAmount / RoundValuationLead InvestorInvestors
Jan, 2015$12M / Series B1
Oct, 2013$4.5M / Series A6
Jan, 2012$1.13M / Seed6

Current Team (4)

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Board Members and Advisors (3)

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Competitors (3)

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  • Brand Embassy is social customer service software designed to deliver human connections at scale.
  • #social #mobile #digital customer engagement platform
  • Sentiment is a SaaS platform that allows contact centres to deploy social media as a channel alongside voice,email and chat

Offices/Locations (3)

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  • Sparkcentral HQ

    650 California St., Suite 1850

    San Francisco, California

    United States

  • Sales office

    Brussels, Brussels Hoofdstedelijk Gewest

    Belgium

  • HQ

    233 Post Street

    Floor 6

    San Francisco, California 94108

    United States

Images (1)

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