Company Performance Metrics
Alvaro Urbaez: CTO
SinCola offers an intelligent platform for queue managing that improves customer experience, reducing the anxiety of waiting, increasing satisfaction and clearing waiting rooms.
What makes us differents? - Cloud Solution: Cheaper and faster deployment - Paperless: Fewer incidents. 92% of failures are related to printing tickets - API Integration:
Allows to connect with legacy systems, feed CRM and Big Data or enable remote ticket on your own app - Alerts on your moblile: Updates reduce the anxiety of waiting - Real time statistics: Operational reports and management dashboard allows to improve efficiency - Online surveys: Customers feedback at the right moment
Customers on 7 Latin-American Countries
SinCola in numbers - Waiting room decongestion up to 69% - Improvement in customer satisfaction of 46% - Cross selling convertion rates up to 2%
