Company Performance Metrics
- Konstantin Ryzhov: Co-Founder & CEO
Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support operations across aviation, fintech, retail, healthcare, SaaS, and mobility—industries where support quality directly affects
revenue, compliance, and brand trust.
The company employs 700+ agents across eight European locations (the UK, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Moldova, and Ukraine), handling over 10 million customer requests annually in 30+ languages.
Each engagement is built around the client's specific operational needs: team structure, escalation design, QA frameworks, and AI embedded where it provides demonstrable impact. AI capabilities: voicebots, real-time translation, QA automation, knowledge base assistants are developed and maintained in-house.
Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. Simply Contact consistently delivers 80%+ CSAT, over 90% QA scores, and up to 70% cost reduction compared to in-house support. The company is PCI DSS, ISO 27001, and ISO 27701 certified, and complies with GDPR and HIPAA.
