Company Performance Metrics
Simplified Outsource Services provides healthcare-focused call center and communication services for payers and providers. The company delivers inbound and outbound call center operations, including member services, appointment scheduling, application enrollment, welcome calls, and health risk assessments. It offers automated and voice broadcasting
solutions such as interactive voice response, hosted call solutions, outbound voice automation, and electronic surveys. Additional offerings include direct mail campaigns and consulting services to support Medicare, Medicaid, dual-eligible, SNP, and commercial member engagement. Its teams conduct outreach for education and verification, ACO satisfaction surveys, prenatal awareness, ER readmission reduction, and Medicaid redetermination. Simplified Outsource Services aims to support patient and member communication, adherence, and regulatory outreach using compliant facilities and call center technology.
