Company Performance Metrics
SII manages the integrated water service, handling water supply, sewerage networks, and wastewater treatment for its users. The company oversees the exercise, operation, and maintenance of water distribution and sewer networks, as well as treatment plants and related technical quality requirements. SII administers metering, billing, payment
collection, and credit recovery processes through paper and digital channels. It provides customer services such as new connections, contract activation and termination, meter readings, consumption checks, and management of invoices and payment plans. The company offers 24-hour fault reporting, emergency intervention, and online and digital service desks, including video appointments. It also manages complaint handling and alternative dispute resolution procedures in cooperation with consumer associations and regulatory bodies.
