Company Performance Metrics
ShyftOff is revolutionizing how contact centers staff.
We're helping centers adapt to agents' demands for flexibility, where 40-year best practices now fall short. We killed 8-hour schedules, mandatory OT, commuting, and low-income wages.
We built a flexible contact center, designed for a flexible and modern workforce. We made it
possible for brands, and even BPOs, to pay competitively, even as wages increase. Imagine the CX professionals you'd attract with flexibility and higher pay!
And contact centers are better when they're flexible...
ShyftOff helps CX teams staff perfectly as volume fluctuates throughout the days, weeks, months, or seasons. Flexible teams can even surge up for the unexpected.
ShyftOff also helps combat rising costs of customer service. A productive hour pricing model saves 35%+ by eliminating shrinkage and stabilizing occupancy.
We're not a BPO, but we partner like one. We're a tech company and strategic partner helping CX teams operate in a modern economy and workforce.
