also offers CX meets AI services that apply artificial intelligence to automate customer interactions, personalize journeys, and analyze experience data along the full customer lifecycle. Its team covers disciplines including service design, product development, user research, UX/UI, interior design, and facilitation, guiding clients from strategy and journey design through prototyping and knowledge transfer. SHIFT11 works with internal teams such as CX, product, sales, marketing, HR, and leadership to strengthen customer-centric business models and improve loyalty.