Company Performance Metrics
Service Mandate provides consultancy and training in service management for organizations that offer IT-enabled services. The company advises service providers on designing and reshaping workflows and processes into value streams that support customer value, customer experience, and digital transformation. Its consultancy covers areas such as
service desk engineering, service portals and webshops, operational excellence, IT governance, architecture guidance, business alignment, crisis management, project management offices, and measurement dashboards. Service Mandate also delivers ITIL4 training through classroom, virtual, and e-learning formats, drawing on extensive practical experience with service management and IT governance implementations. Its services target senior and middle management as well as operational teams who need to align services, processes, people, and technology with organizational priorities.
