60
Growth Score
pts
Heat Score
-11 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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315458
Customer Satisfaction Measurement
About the Company
In 1989, when companies began to earn more from service than from product sales, it became evident there was a need to effectively measure service quality. A team of managers from Xerox, General Electric and Norwest Bank cooperated to develop a low cost and timely method to build and monitor service quality metrics based on feedback from customers
while service experiences were fresh in mind. SERVICE 800 was established to provide measurements for service organizations and companies that provide on-site and technical support services.
Women Founded
