knowledge, Servadra only responds from approved knowledge bases governed by each business. Every answer stays within defined boundaries. When a question falls outside scope, the AI declines and escalates rather than guessing. The platform includes three operational roles. Meridian handles reception and enquiry triage, classifying messages by intent, urgency and risk. Value Scout qualifies buying signals and summarises leads for follow-up. Steward manages after-sales support and routine service queries. Servadra detects frustrated or angry customers automatically and fast-tracks them to human team members with a structured handoff report containing full conversation context, intent analysis, readiness scoring and suggested next steps. The system supports website chat widgets, WhatsApp, Slack, API integration and client portals. All channels feed into one governed flow. Businesses define the rules. Servadra applies them consistently. Free trial available with no verification required. UK-based. GDPR-aligned.