Company Performance Metrics
Semantica Technologies develops customer-care self-service solutions for contact centers. It offers E-Rep, a domain dependent search engine, which is implemented in contact center self-service solutions, such as enterprise content management (ECM), Website ECM/KM, automatic chat, call center speech dialog, and mobile text solution. The
company’s solutions include E-Rep Text that receives a free text query from customers, analyses the text using natural language processing technology (NLP), and provides results; and E-Rep SMS solution, which utilizes NLP technology to communicate with customers complaining or requesting services from the call center using SMS text. Its solutions also include E-Rep Chat/FAQ solution that utilizes NLP technology to communicate with customers complaining or requesting services from the service site; and Categorizer, which performs automated text analysis and email categorization interfacing the enterprise email server or organizational professional applications. The company was founded in 2007 and is based in Ra'anana, Israel.
