Company Performance Metrics
Roanoke Utilities provides water, sewer, and natural gas utility services to residential and business customers. The organization manages metering, billing, deposits, and service fees for these utilities, including reconnects and tap fees. It administers customer payment options such as automatic bank drafting, online payments, e-billing, and
in-person payments. Roanoke Utilities publishes rate information, annual drinking water reports, and water quality documents, and offers guidance on reporting gas leaks and thermal expansion issues. It also coordinates with municipal partners for natural gas supply pricing and garbage billing. Through its office and field crews, it operates treatment plants, distribution systems, and customer service functions related to these utilities.
