Company Performance Metrics
Randy Meacham: CTO- Bob Fike: CEO
RiverStar offers customer center applications that improve customer interactions and key metrics, molding operations to produce rapid ROI. Taking a process-based approach, the company delivers a customer driven interaction solution, including studio, unified agent desktop, customer service application, and functional area, at each point in the
lifecycle, regardless of whether the process is initiated by the customer or business.
RiverStar’s solutions enable technology, customer service, and operations teams to decrease project and campaign implementation costs, agent training time, application development costs, call center campaign modification time, and average handle time while increasing agent productivity, conversion rates, and first call resolution.
RiverStar was founded in 2002 and is based in Wheaton, Illinois.
