Telegram, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Key Features • Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution. • Co-browsing: Provide real time assistance and remote support to your website visitors and customers screen in real time. • Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard. • Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard. • Telegram Messaging: Engage with your customers on Telegram app with REVE Chat from single dashboard. • Screen sharing: Support your website visitors in real time and help them to navigate the website with screen sharing. • Real-time Visitor Analytics: Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience • Department Management: Improve customer response time by routing your customer queries to the right department. • Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers • Auto Triggers: Send automatic invitations to your website visitors based on certain time, ULR or location. • Chat Monitoring: Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.

Key Benefits • Get complete overview and insights about your customer interactions across multiple channels • Offer your visitors instant assistance and increase your sales conversions • Reduce cost of service by managing multiple customers simultaneously. • Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service. • Proactively engage to assist website visitors in real-time before they leave your website being frustrated.