step-by-step basis. The Resolve Software also includes real-time incident resolution collaboration, the ability to capture a record of every resolution, and a complete workflow for continuous procedure improvement.

Gartner estimates that traditional automation solutions do not address up to 85% of incident resolution processes that can be automated. Other products have focused solely on the “end-to-end” automation of a limited number of resolution processes. Resolve makes a bigger impact on productivity by combining full automation capabilities with the ability to easily automate select tasks within any engineer or customer care agent driven resolution process.