Company Performance Metrics
- Dr Peter Catt: CEO & Founder
Attract more patients, reduce cost-to-serve, and enhance satisfaction
Smart Engage is an omnichannel booking and patient engagement solution that provides natural, empathic conversations with intelligent virtual agents. While Smart Engage operates across various channels, the use of intelligent avatars has been proven to significantly enhance
patient engagement and booking completion rates—achieving up to 150% improvement compared to traditional online forms.
The Entire Digital Patient Journey
By seamlessly integrating with your clinical systems in real-time, Smart Engage streamlines the patient journey. The platform ensures patients receive timely appointment reminders and instructions for procedures, and pre-appointment screening. Furthermore, post-procedure feedback is collected to continually improve the overall patient experience.
Neural Insights for Clinic Operations (NICO)
NICO, an advanced predictive analytics workbench within the Smart Engage solution, harnesses deep learning technology to enhance clinic performance. A key feature of NICO is its patient demand forecasting capability. It achieves this by utilising historical data and external factors to generate accurate predictions. This groundbreaking solution empowers clinics to make informed decisions about resource allocation and staff scheduling, ultimately reducing wait times and improving the patient experience.
The integration of Smart Engage and NICO offers healthcare providers a unified platform for managing both patient experiences and clinic operations, resulting in improved efficiency and patient satisfaction.
