Company Performance Metrics
Eve Büchner: CEO and Founder
Dr. Joachim Hertel: Co-Founder, CTO
refund.me is a passenger rights service company that operates worldwide and helps air passengers to obtain compensation fast and unbureaucratically for delayed and cancelled lights.
The "Advanced Business Logic" (ABL) technology uses the data a user enters to see whether he or she is entitled to compensation, and generates the claim
letter with all the required details. Any necessary signatures can be provided quickly and securely online.
If the claim is enforced successfully, the airline will pay compensation of up to €600. refund.me keeps 25 per cent of the compensation received (plus the statutory VAT) as a commission.
refund.me has a Europe-wide network of experts specialized in exercising air passenger rights according to EU Regulation 261/2004.
On August 13th, 2014, refund.me released an app for 220,000 Sabre travel agents. The refund.me Red App helps agents process traveler claims for compensation for flight delays, cancellations and missed connections.
In October 2014 refund.me was commended by the Financial Times Innovative Lawyers Report 2014 as a Legal Industry Pioneer.
