Company Performance Metrics
Reago provides outsourced customer support services that combine trained human operators with supporting AI tools. The company operates a live chat service embedded on client websites, where operators answer customer questions within one minute and escalate complex issues according to agreed procedures. Reago also manages customer email inquiries,
handling more complex requests within defined response times. In addition, it supports messaging through applications such as WhatsApp and other chat platforms to extend clients’ customer service coverage. All interactions are managed through the Reago system, which centralizes chats and emails, links to FAQs and CRM data, and offers dashboards and statistics for clients to review conversations and performance. Reago packages its services into subscription plans with different chat and email volumes and can configure custom plans for specific needs.
