Company Performance Metrics
In the health care sector, patients face very high and unpredictable wait times in a queue to see the doctor. This forces them to abandon the queue feeling extremely dissatisfied - leaving a negative mark on the doctor, clinic and hospital. Numerous studies have shown that patients dropout from long queues 37% of the time and are 75 percent less
likely to return another time. Queue Smart aims to address and solve all problems related to queue management, unpredictable wait times and high dropout rate.
Queue Smart is an innovative Queuing Management System that predicts wait times and converts physical lines to virtual lines thus enabling your patients to visit doctor’s office moments before their turn. It sends your patients automatic appointments reminders and allows them to see wait times for individual doctors by simply texting, they can even join the line right from their cell phone.
· Reduces wait times
· Reduces congestion and risk of contamination
· Reduces no shows
· Reduces Queue dropout rate
· Converts Physical lines to virtual lines
· Allows patients to join a line from virtually any where
· Improves customer service
· Reduces stress on your staff & Improves quality of their work
