Company Performance Metrics
Pat Gilbert: Vice President & Co-Founder- Terry Miller: Owner
Since 1988, Quest has provided state-of-the-art software solutions for the auto glass and auto insurance industries. But today they bring much more to the table beyond software development.
Their national roadside assistance call center is staffed 24/7/365 with trained agents who answer the call the way YOU want them to…with your brand
and a true concern for the customer’s safety. They will manage the process to get the help they need, including hotels and other arrangements. No wonder they have a 97% satisfaction rate with their roadside assistance calls!
About UsPart of that success is due to their proprietary Tow Network of service providers nationwide. They screen for the very best providers in each area, and make sure they get paid quickly and fairly. That makes a big difference when a disaster strikes and service providers decide which calls to respond to first.
They also provide first notice of loss and claims processing solutions to make your customer’s lives easy. Surveys show customers remain loyal to insurance companies with an easy claims process. And with technology at their core, they are quick to embrace new ideas like Mobile Applications. With Quest’s mobile app, you can quickly deploy a branded mobile app to your clients for just pennies a user…not the hundreds of thousands of dollars required for a custom app development project.
