Total Funding
26
Total FundingGrant raised
Growth Score
pts
Heat Score
-7 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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Quantum CX is all about detecting smiles and motivating customer service behavior to smile more.
- Tomasz Gardziewicz: Marketing Manager
About the Company
Quantum CX created a system that motivates smiling to enhance customer service quality. By detecting smiles and incentivizing behavior, sales and customer satisfactions grew, and employees felt better about themselves. Sensors automatically detect and count smiles. The employee is givens points whenever they smile during a customer interaction or
when a customer smiles back. Employees exchange points from their own smiles for prizes and customer's smiles for charity donations. Thanks to that everyone has a good reason to smile. Observation effects makes employees try harder so their overall service excellent results get better. Additionally, the atmosphere at work becomes nicer and customers are more satisfied with the service.
