Company Performance Metrics
Process Panda provides professional services and software licensing centred on the HaloPSA and HaloITSM platforms for service providers and managed service providers. The company supplies HaloPSA and HaloITSM SaaS licensing and related configuration, administration, and migration services, including transitions from tools such as ConnectWise,
Kaseya, Autotask, and Cherwell. Process Panda designs workflows, integrations, forms, and contracts within Halo to support ticketing, sales and CRM, analytics, billing, inventory, projects, time tracking, and customer portals. It offers service management advisory services to align IT service management and managed services processes with the Halo platform. The company also delivers customised HaloPSA and HaloITSM training and knowledge transfer so teams can use the platform effectively in day-to-day operations. Ongoing support covers troubleshooting, configuration guidance, and platform optimisation for customers in the North America and APAC regions.
