Company Performance Metrics
ProBound is an AI support automation platform that provides AI agents for IT service and ticket handling. The platform allows IT teams to deploy AI agents to handle repetitive tasks such as password resets, access requests, and basic troubleshooting. It integrates with ticketing systems like Jira, ConnectWise, and Autotask for ticket creation,
updates, and closure. The system includes dashboards that show real-time agent performance, call data, and issue tracking. The platform offers analytics and reports to monitor ticket volume, resolution status, and common issue types. It also supports knowledge uploads through files and URLs to guide agent responses and workflows. The platform provides call handling, conversation tracking, and escalation of complex issues to human staff.
