Center format. A high-end system requires various forms of overhead, such as technical personnel. To achieve great rates per minute, companies must contend with maintenance costs, expansion costs (conversions and upgrades), delays in phone provider delivery, and multi-year service agreements. Business disaster recovery solutions tend to include the Virtual Call Center format 90% of the time. PAPLUS can also provide managed services for your business's application servers in a secure and operationally protected environment called a co-location facility. If anything should happen to your office environment, everything is still operational in their protected facilities. PAPLUS can also help you with the remaining 10% of your disaster recovery plan.