Company Performance Metrics
- Carlise Garbin Debona: Chief Customer Officer
We are a SaaS for actionable and centralized analysis on Customer eXperience, which promotes an "active and scalable listening" of the consumer and competitive market, absorbing knowledge and profitability of the consumer journey! In other words, it's about delivering "CX as a service," capable of bringing brands a
"combo" of customer-centric information. Another big differentiator of Postmetria's CXaaS is the Spontaneous NPS actionable metric itself... We eliminated the dependency with questionnaires, because the A.I. of the Postmetry interprets the content in text, audio, image of the spontaneous multichannel opinions of the consumer and transforms all these feedbacks, automatically, into a score score. Imagine being able to accompany your customer on every journey of your multichannel experience (multiple Customer Service and Relationship Channels)
