Company Performance Metrics
- Phanish K Bhardwaj: Chief Tech and Innovation OfficerPast Role: Urbango, CEO
- Anoj Silva: Chief Compliance & Finance Officer
Pointlabs is a comprehensive loyalty and customer engagement platform built to help brands transform every interaction into measurable growth. At its core, it unifies rewards, payments, and marketplaces into one intelligent ecosystem that drives deeper relationships and higher lifetime value.
Our integrated offering is comprised of :
Comprehensive, global, multi-category marketplace that offers a wholly merchant- funded rewards model, apart from operating as a card- linked ecosystem. - Travel (Flights, Hotels, Resort, Tour Attractions, Lounges, Meet & Greet Services, eSIMs and Duty-Free Deals - Gift Cards - Sports Ticketing - Luxury Merchandise (Handbags, Eye Wear, Fashion, Accessories) - Halal Marketplace - Local merchant offers in the UAE, with an ability to cover wider GCC on demand
End to End Customer Engagement Platform comprising: - An Enterprise- Wide voice-led loyalty rules engine covering cards, loans, digital services, SME, etc. - Integrated Offer and Campaign Management Engine - Remote Supplier Onboarding Module - Tiering, Family Pooling and P2P point transfer platform - Reports and Analytics
Agentic AI based multi-lingual voice native solution addressing: - Luxury Digital Concierge - Voice Banking Assistant (end to end voice enablement) - Portfolio Analytics and Intelligence
Loyalty UI & UX creation
Program Consulting
