Company Performance Metrics
Businesses today are torn between varieties of cloud-based solutions, leading them to often subscribe to a multitude of services. Each service requires its own username and password for each worker, leading to the password overload that affects many professionals today.
Drive FX has an alternative, wrapping multiple solutions in one affordable
package, complete with a monthly subscription and customer support. This PHC FX review looks at each of these features to help businesses decide if it includes everything their business needs.
Drive FX contains several different modules within its interface. Those modules include support, billing and invoicing, CRM, team collaboration, and a module that covers document management, tablet business analysis, and metrics. The software operates completely online, requiring no software downloads. With more than 135,000 users, PHC Software serves nearly 30,000 companies across the globe.
Each module has its own set of features. The modules are:
• PHC Service FX--Automate customer support with this ticketing system that integrates with an organization's existing e-mail solutions. The system filters and assigns tickets based on rules specified by the business, ensuring each ticket ends up in the right hands. Responses can be sent directly through the system to provide a professional, big-business appearance for even the smallest of businesses.
• PHC Business FX--Businesses can manage customers, conduct billing and receiving, track sales, and manage suppliers through this module, which also lets them track inventory and label products. A business can also monitor all business accounts through this module to watch where every dollar is going.
• PHC CRM FX--Through the CRM, businesses can track leads, maintain contact information, generate quotes, set appointments, and more. The software also monitors and analyzes activity to generate figures detailing the performance of individual salespersons or entire teams.
• PHC Team FX--Businesses today are more interested than ever in cloud-based collaboration tools. PHC's solution lets administrators assign tasks to users, track the progress of projects, share files and send alerts, and more.
• PHC Documents FX--Businesses can store documents of all types to PHC's storage cloud, where they'll be accessible at all times. Employees can access the document space and save or attach supplier agreements, customer contracts to tasks or projects.
• PHC Dashboard FX--With the dashboard, businesses can access information on sales, opportunities, customer ranking, and more using a tablet.
