Acquired by on January 6, 2014
Total Equity Funding
$30.23M in 3 Rounds from 4 Investors
Herndon, Virginia
Parature develops cloud-based customer service software that enables companies to provide on-demand customer service and online support.
Internet, Cloud Storage, Software, Customer Service

Company Details


Parature provides on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides an efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature's software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to run efficiently.

Parature's flagship product, Parature Customer Service software, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs. Parature announced a new social response management product called "Parature for Facebook", the Industry's First and Only Customer Service Application for Directly Engaging with Customers, Prospects and Fans on Facebook. The product now supports Twitter as well.

Founded in 2001, today Parature helps support more than 55 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.

Source: Karan Rawat

Funding Rounds (3) - $30.23M

DateAmount / RoundValuationLead InvestorInvestors
Jul, 2010$734.35k / Venture0
May, 2008$16M / Series B4
Jul, 2006$13.5M / Series A2

Current Team (5)


Competitors (13)

  • Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
  • Customer service management software
  • Enabee builds customer communities. They are an SaaS provider that allows companies to launch and manage their own community platform.
  • Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps.
  • HappyFox is a developer of customer support and ticket management software.
  • Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
  • Helpshift is a mobile customer service platform for businesses to integrate mobile applications and communicate with customers.
  • Kayako is a developer and vendor of proprietary help desk and customer support software.

Offices/Locations (1)

  • Office

    13625 –B Dulles Technology Drive

    Herndon, Virginia 20171

    United States

Past Team (6)


Images (1)


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