decisions, including checkout carrier selection, shipment booking, proactive delay notifications, returns processing, and automated refund issuance, governed by each merchant's specific business rules. By consolidating the functions of multiple disconnected point solutions into a single system, the platform reduces manual workflows, lowers support ticket volume, and improves post-purchase conversion rates, enabling e-commerce businesses to operate their logistics back-office with minimal human intervention. Founded in Stockholm in 2025, the company serves paying enterprise customers across the Nordics, including brands with combined revenues exceeding $135 million, and is expanding into the US mid-market segment of merchants who have outgrown basic e-commerce plugins but cannot afford enterprise-grade logistics implementations.

Traditional e-commerce logistics often operate in fragmented silos, leading to inflated operational costs and manual support tickets. Pango solves this by seamlessly integrating with over 100 global carriers, warehouse management systems, ERPs, and customer support platforms. This allows operations and customer experience teams to put their shipping and returns on autopilot without needing advanced programming expertise.

Pango provides brands with customizable control over the post-purchase flow through three core functionalities. First, the delivery management system offers automated carrier selection and predictive delivery dates to optimize shipping checkouts. Second, the platform provides proactive delay alerts and branded tracking pages to significantly reduce Where Is My Order support inquiries. Finally, Pango features a powerful return management software with a drag-and-drop workflow builder. This allows brands to enforce condition-based return policies, facilitate international reverse logistics, and effortlessly convert refunds into instant product exchanges.

By acting as a digital logistics employee, Pango empowers e-commerce brands to optimize checkout conversion rates, reduce fulfillment expenses, and maintain a consistent, exceptional customer experience that drives retention.