platform uses orchestration and integration layers that connect with legacy insurance systems, enabling automated processing of documents, emails, and structured insurance forms. Pace also provides tools for workflow governance, auditability, and human-in-the-loop review to support regulated operational environments. The system supports communication across multiple channels, including email and internal portals, while maintaining traceability of actions performed by AI agents. It is used to reduce manual processing in insurance operations by converting standard operating procedures into automated, agent-driven workflows that can run at scale.