Company Performance Metrics
Youssef Chraibi: Founder & CEO
The Outsourcia group has been a key player in the customer relationship market since 2003, present in France and Morocco and positioned on high value-added services.
With an initial offshore positioning, Outsourcia committed itself in 2011 to a development in the French market through the acquisition of the As-com operator based in Suresnes and
then by installing its first onshore site in Evreux.
This new positioning has allowed Outsourcia to make its entry in the top 30 French outsourceurs.
At the same time, the group opened a Social Media division with the acquisition of Alias Community, a digital agency specializing in Community Management, anticipating a major trend in the sector: customer relationship management on social networks.
To date, Outsourcia employs nearly 700 people, including 200 in France and accompanies renowned clients such as: Aquarelle, BrandAlley, Carrefour, Coface, Coyote, France Subscription, Gaz de France, Editions Atlas, M6 Boutique, Manutan, PSA , Seloger, Thomson, Wonderbox ...
The Outsourcia group has been certified NF Service "Customer Relationship Center" since 2011 and obtained in Morocco the CGEM Social Responsibility Label in 2009.
