migration, system monitoring, and ongoing managed support. Orsom Technology develops bespoke software, IVR and telephony features, softphone applications, and real-time analytics dashboards to integrate contact centres with CRM, ERP, ticketing, and other third-party systems. It also offers AI-powered chatbots, omnichannel customer engagement solutions, and workflow automation to improve operational efficiency. In addition, the company provides telecoms cost management, vendor and contract management, and business continuity and disaster recovery planning for communication environments.