the total patient experience.” “The new ‘Caring for your revenue cycle’ tag line embodies their approach to working in concert with their clients to meet both their financial needs and the needs of their patients,” said Mary Ann McLaughlin, Chief Operating Officer of Optimum Outcomes. Since taking over leadership of the company in May 2011, Mike Jacoutot and his team have invested heavily in systems, processes and training to optimize workflow, increase productivity and deliver positive outcomes for the company’s clients and the patients of those healthcare providers. In addition, the company has implemented the Net Promoter Score to measure client loyalty.