Company Performance Metrics
Overview: We have built the most loyal and long-standing group of client relationships in our industry. By the numbers, that’s 15-20 core clients with an average tenure of 15 years, and 50% of this client base is in financial services. We’re the largest Canadian Life Insurance outsourcer, including Accident and Sickness, Health, Travel and Creditor
insurance. We’re also the largest contact center BPO provider for utilities in Canada.
What Optima Communications International Inc offers its clients: We offer best-in-class service and business results in our target industry verticals, as evidenced by our dominance and client relationship tenure in those verticals.
100% of Optima staff is located within North America.
How Optima Communications International Inc outshines the competition: Business results for our clients.
Optima Communications International Inc company structure: We began in 1992 as a boutique BPO provider specializing in complex customer service outsourcing, which has resulted in a focus on utilities and financial services, and within the latter vertical, life insurance. The original Canadian ownership and management teams are still in place.
