Company Performance Metrics
Nueworx provides an AI-native IT operations platform for managed service providers and large IT teams that focuses on secure, automated service delivery. The platform sits on top of existing service desks and IT systems to automate omnichannel support across voice and text. It uses customer-owned identity providers and step-up authentication to
verify users and reduce social engineering risk while executing automated actions through tools such as Microsoft Intune and Endpoint Analytics. Nueworx also delivers proactive end user compute management by reviewing devices, generating remediation scripts, and managing change in line with ITSM and ITIL processes. Additional capabilities include surveys and experience-level agreements that collect user sentiment data via channels like Microsoft Teams and combine it with device and contact metrics. The system integrates with tools including ServiceNow, Ivanti, Microsoft Teams, Entra ID, Okta, Slack, Workday and major AI model providers to coordinate operations across client environments.