Company Performance Metrics
Nirva specialises in customer communications management consulting and customer experience transformation. The company provides advisory and delivery services across the full CCM lifecycle, from assessment and roadmap definition through solution design, implementation and migration. Its consultants work with document composition, multi-channel
messaging and output management, helping organisations standardise and improve business-critical documents and related processes. Nirva has particular expertise in integrating and optimising platforms such as OpenText Exstream, Messagepoint and Quadient within client architectures. Services also include project management, application integration, knowledge transfer and training for business and technical users in regulated sectors. Through these services, Nirva supports teams responsible for correspondence, statements, policy documents, forms and other customer communications touchpoints.