PCs, laptops, and common peripherals, using a mixed model of remote assistance and by-appointment sessions when hands-on work is required. MS AIMS handles troubleshooting for issues such as slow performance, errors, crashes, and configuration problems, and then explains the recommended fix path in clear terms. It also offers remote help for software problems, performance tuning, and guidance before purchases to help customers choose suitable options. Service workflows follow clear steps from enquiry through scope confirmation, work and updates, to handover and aftercare so customers understand what was done and what to expect next.