Company Performance Metrics
Motive Communications introduces e-service networks for any company to actually serve customers over the Internet. These networks enable wired businesses to answer questions better, solve problems faster and scale service to the ends of the Internet, allowing them to succeed in the online economy by focusing on their customers' happiness
instead of their own.
Motive's infrastructure software products are used to build vast online networks that are individual and unique to each company, and that automatically connect online users to a company's own answers and experts when they have questions or problems. These Motive-powered e-service networks are for any company that has the most challenging, complex and expensive customer problems; the most tightly knit customer relationships; and millions of both. They are not for companies that view e-service as a commodity item, centering their approach on compiling service statistics for themselves and offering customers anonymous and standardized responses via phone, Web site, e-mail or chat.
Motive today powers e-service for the best brands in the world. Through a long series of successful, high-profile deployments which now are in large-scale production, Motive-powered e-service networks are being leveraged for success in the online economy by companies as diverse as Compaq, Dell, EDS, Gateway, Hewlett-Packard, Intuit, Kmart, Merrill Lynch, Norwest, Oracle, Peregrine and Target.
