Company Performance Metrics
Metanet provides a broad range of services and solutions in consulting, digital, technology and operations to enterprises. The company business areas include Customer Relationship Management (CRM) inbound, outbound, telemarketing service, CRM consulting service, marketing, application development, and quality Assurance. Metanet Mplatform supports
IPCC Solution, Chatting Solution, Omni Channel Solution, Cloud Service, etc. through the integrated Contact Center Platform, and provides a more user-oriented Customer Relation such as VOC analysis and Social Buzz through Analytics. CEM (Customer Experience Management ) consulting perform CEM tasks , from diagnosing CEM capabilities for realizing customer goals to planning and executing short, medium, and long-term CEM strategies . The company is ASP service provider with its own facilities that can provide ASP service to about 20,000 seats .
