Company Performance Metrics
MelodyArc is a technology company that is combining advanced automation, AI and people to transform how frontline teams service their customers. Our flagship product, MelodyArc CX is the world's first all-in-one CX operations platform. Designed to layer on top of existing CRM and customer support channels, MelodyArc CX increases resolution
rates and reduces overall operating costs by 50% while preserving the special human factor that defines great customer experiences. MelodyArc CX is powered by a proprietary decision engine built to make strategic expertise scalable to the front lines, enabling a consistent, perfectly on-brand experience. This engine is bundled with customer support-specific AIs and ArcAgents, who are there to guide the system in special circumstances or elevate exceptions. Founded in 2021 and headquartered in NY/NJ, MelodyArc is backed by leading investors including Flybridge, Bloomberg BETA, Nextview, Flexport and FJ Labs. The best is built in.
