health providers. FarHugs offers both medical therapy sessions and non-medical mental care consultations, providing clients with diverse options. As of March 2023, FarHugs has conducted over 19,000 sessions.​​ Additionally, FarHugs has provided mental health programs to the employees of more than 36 companies.

The innovative mentoring program on FarHugs ensures that providers maintain service quality with the same users, leading to a 20% increase in user retention. The hybrid client management system, which combines AI-bot and human support, satisfies emotional needs, ensures precise matching, and prepares clients for between-session activities, resulting in a decrease of the average cost for clients to find a suitable mental health provider from US$1,000 to US$150.