39
Growth Score
pts
Heat Score
-13 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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Macfarlane helps clients achieve these goals with its unique approach to multichannel conversation management.
About the Company
They offer simplicity by providing the most intuitive, easiest to use desktop interfaces in the industry that help agents and supervisors achieve their business goals without having to battle with complicated technology. Agents can focus on understanding the customer issue and providing relevant and helpful responses, while remaining calm and
professional. Supervisors can react quickly to changing contact centre situations and feel confident in their ability to manage the system without resorting to IT support.
