Company Performance Metrics
- Tiago Vailati: CEO & Co-FounderPast Role: Hiper, CEO & co-founder
- Anderson Fantini: CTO & Co-Founder
Loopia is an AI-based platform that centralize customer service in e-commerce and marketplaces, transforming support interactions into sales opportunities. With Luna, our intelligent AI agent, businesses can centralize and streamline their customer service, ensuring fast, efficient, and highly scalable support. By automating repetitive tasks and
optimizing response times, Loopia enables e-commerce companies to reduce operational costs while maximizing customer satisfaction and revenue growth.
We believe that traditional customer service is outdated, our mission is to elevate it into a strategic sales driver. Every customer interaction should go beyond simple support, it should create meaningful engagement, build brand loyalty, and drive conversions. With Loopia, businesses don’t just solve customer issues, they unlock their full sales potential.