Overview

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Status
Acquired by on December 1, 2015
Investments
1 Investment in 1 Company
Headquarters:
Redwood City, CA
Description:
LiveOps provides cloud-based contact center and customer service solutions.
Founders:
, ,
Categories:
Crowdsourcing, Cloud Computing, Enterprise Software
Website:
http://www.liveops.com
Social:

Company Details

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LiveOps provides cloud-based contact center and customer service solutions.

The company offers various call types and channels, including customer service call center, outbound services, inbound sales, and lead generation interactions as well as self-service interactive voice response capabilities. It also provides cloud contact center solutions such as LiveOps Voice, a voice solution that provides TDM and WebRTC-enabled communications; LiveOps Chat, an online multichannel customer engagement solution; LiveOps Email, a multichannel digital customer engagement solution; LiveOps Social that allows users to listen and engage with social and mobile customers; and LiveOps CxEngage that delivers personalized customer service, and increases customer loyalty and lifetime value.

In addition, the company offers LiveOps Engage, an integrated and multichannel desktop solution that simplifies the user experience to increase agent productivity as well as improves customer experience across various channels such as phone, email, live chat, SMS, Twitter, and Facebook on a single screen; LiveOps WebRTC solution, an integrated multichannel agent desktop solution that transforms browsers into agent desktops.

The company serves the retail, e-commerce, insurance, direct response, financial services, and health and human services markets in the United States and internationally.

LiveOps was founded in 2000 and is based in Redwood City, California.

Funding Rounds (4) - $81M

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DateAmount / RoundValuationLead InvestorInvestors
Jan, 2014$30M / Debt Financing1
Feb, 2007$28M / Series C4
Apr, 2004$22M / Series B2
Jan, 2001$1M / Series A3

Acquisitions (1)

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DateAcquiredAmount
Jan 27, 2014Unknown

Investments (1)

DateInvested InRoundPartner(s)
Nov, 2010$500k / Seed

Current Team (2)

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Products (1)

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  • LiveOps provides on-demand contact center software for the enterprise, and call center outsourcing services with at-home agents for inbound

Competitors (1)

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  • TelAPI offers a cloud-based telephony platform with advanced telecom features and customizations for developers.

Offices/Locations (2)

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  • 125 Old Broad Street, Suite 707

    London, EC2N 1AR

    GBR

  • HQ

    555 Twin Dolphin Drive

    Suite 400

    Redwood City, CA 94065

    USA

Past Team (39)

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Images (1)

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