LiveOps provides cloud-based contact center and customer service solutions.
The company offers various call types and channels, including customer service call center, outbound services, inbound sales, and lead generation interactions as well as self-service interactive voice response capabilities. It also provides cloud contact center solutions such as LiveOps Voice, a voice solution that provides TDM and WebRTC-enabled communications; LiveOps Chat, an online multichannel customer engagement solution; LiveOps Email, a multichannel digital customer engagement solution; LiveOps Social that allows users to listen and engage with social and mobile customers; and LiveOps CxEngage that delivers personalized customer service, and increases customer loyalty and lifetime value.
In addition, the company offers LiveOps Engage, an integrated and multichannel desktop solution that simplifies the user experience to increase agent productivity as well as improves customer experience across various channels such as phone, email, live chat, SMS, Twitter, and Facebook on a single screen; LiveOps WebRTC solution, an integrated multichannel agent desktop solution that transforms browsers into agent desktops.
The company serves the retail, e-commerce, insurance, direct response, financial services, and health and human services markets in the United States and internationally.
LiveOps was founded in 2000 and is based in Redwood City, California.
Funding Rounds (4) - $81MUpdate
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125 Old Broad Street, Suite 707
London, EC2N 1AR
555 Twin Dolphin Drive
Redwood City, CA 94065