Company Performance Metrics
Lava Logic develops FaultBook, a cloud-based platform for managing returns, repairs, and related workflows. The software supports customer, case, and return management for organizations that handle product servicing and after-sales support. It provides tools for tracking internal component repairs, fault assessment, sales orders, purchase orders,
and stock movements in a single system. The platform integrates payment processing, courier booking, and notification capabilities to coordinate logistics and financial steps around each case. It includes reporting dashboards to monitor volumes, performance, and operational status across teams. FaultBook is used by businesses such as manufacturers, repair centers, call centers, and engineering or third-party service providers to standardize processes and reduce manual administration.
