call centre or help line; In the Office application used where customers are visiting a physical location with a front desk, such as a police station, hospital A&E department, utility company showroom, or the front desk of a hotel or bank; and On the Street application, which allows the organization’s staff and customers to communicate via a handheld device, such as a mobile telephone. The company also offers consulting, installation, training, and client support services. It serves police forces, health service companies, local authorities, utility companies, financial institutions, telecom companies, call centers, and the hospitality industry.

The company was founded in 2006 and is based in York, the United Kingdom.