Company Performance Metrics
Lathon is a 3D printer design and manufacturing company. Its flagship product, the LATHON 3D printer, is a large format dual nozzle desktop 3D printer. In addition to creating high performance devices for the consumer industry, Lathon is working to close the gap between the tech enthusiast early adopters and the mass market by addressing the key
issues in the industry. The first of these was giving the market a capable printer at a competitive price. The other hurdle is that 3D printers need a lot of hands on maintenance and technical know-how. For this we have taken a two-prong approach: creating a smart 3D printer and an ahead of the industry customer support program. Our networked smart printer will be able to autonomously diagnose issues it is having and be able to provide instant feedback on how to resolve problems it may have with our proprietary Lathon Logic system. Our support service will be able to interact with the printer through its network connection and help the customer troubleshoot their issues and assist in implementing solutions. The overall benefit is that we will be creating a less frustrating experience for users and eliminate much of the downtime that other printers experience.
