Company Performance Metrics
Manny Vellon: Co-Founder and Chief Technical Officer
Mark Hadland: FounderPast Role: CGI, Director of Consulting Services
Fabric for the connected world. korl8 provides the platform for connected ecosystems. We make the Internet of things work.
korl8 provides a new Customer Experience Management (CEM) solution. CEM is the practice of capturing and analyzing what a company's customers are experiencing with a goal of improving experiences and loyalty. korl8’s CEM
platform captures customer data from multiple touch points (point of sale, web sites, surveys, social media, mobile apps, etc.), and analyzes that data to gauge customer sentiment. We then make predictions that companies can use to influence customer behavior and, in turn, increase retention and monetization. korl8 shows companies where to invest to maximize customer loyalty, how to turn everyday customers into delighted customers, and even help recover unsatisfied customers. Our cloud based software product delivers amazing service and apps to help companies visualize and monetize their customers.
Customer Experience Management is about defining the customer’s journey with your brand. The korl8 solution helps you bridge the online experience with the real world visit. We integrate touch points across all of your customer exchanges and interaction points.
Mobile. Web. Wearable. In store. On premise. Transactional. Point of Sale.
Our focus: retail, hospitality and venues.
Whether it's recognizing a high value online shopper by name in your store, remembering your customers’ name and order preferences, or engaging them personally within a crowd. We provide the platform to personalize your interactions with your customers, enhance brand value through more intimate engagements, and enable you to make each customer and every guest, your best fan.
