KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.
KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.
All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.
Current Team (6)Update
|Nov 10, 2014||eWeek - Verint Updates KANA Software Enterprise Solution|
|Apr 14, 2014||kana.com - KANA Acquires Contact Center Customer Service Company Ciboodle :: KANA|
|Jan 6, 2014||streetinsider.com - Verint Systems (VRNT) to Acquire KANA Software in $514M Deal|
|Jan 6, 2014||verint.com - Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers|
|Nov 8, 2013||destinationcrm.com - KANA to Acquire Hipbone|
|Jan 9, 2013||ZD Net - The customer experience challenge met: KANA responds|
|Apr 24, 2012||MarketWatch - MarketWatch.com|
|May 18, 2011||kana.com - KANA Software acquired Lagan Technologies|